After Care Coordinator

Working with one of the UK's leading social housing providers we have an exciting opportunity for an experienced Customer Service Advisor / Customer Care Coordinator.

Working in our clients new build housing team, you'll work with residents and build partners alike, though the standard 1 year defect period, to provide assistance in managing the defect process across the development programme.

It's a fantastic environment with some brilliant perks!
Looking for flexibility and the ability to work from home a day a week? How about 2 days a week? Every week! (sometimes it can even get to 3!) With the remaining 2 days per week, working alongside the small and close-knit team, in the regional office in Warrington.

Hours are somewhat flexible too.
37 hours a week. Typically from 0830 to 1630 but with some considerable flexibility, so long as the department is running smoothly and targets are being hit!

The role will typically involve the logging, monitoring and general management of the standard 12 month defect period, engaging with external delivery partners (contractors and house builders) to build and maintain relationships which ensure the defect period is as smooth as possible for both the company and the resident.
You'll be liaising around and confirming appointments with residents and contractors, following diagnosis of defects.

You'll (ideally) be experienced in new build housing or the wider construction industry, from an After-Care / Customer-Care perspective, preferably with experience of working for a house builder or contractor, in a busy After-Care team, liaising with customers and new home owners in the process outlined above.

For more information, contact Kris Convery (01695556800) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone.

We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.

INDC